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Hampshire Macmillan Citizens Advice Service (HMCAS)

"They provide an invaluable service to hundreds of our cancer patients and families.

The advisers are professional, warm and very skilled."

Feedback on HMCAS from a 'Head of Cancer Nursing'.

This service provides a consistent, targeted and holistic advice service for people affected by cancer who are resident in or being treated in Hampshire, including Southampton, Portsmouth and the Isle of Wight.

A team of caseworkers and support workers provide specialist advice and casework face-to-face, through a telephone helpline and via email/letters.

HMCAS is celebrating a successful ten years of service to Hampshire residents. It has been an incredible ten years for HMCAS. We have grown so much as a Service including opening new outreaches and joining up with the Isle of Wight.

Since we started in 2009 we have helped more than 22,000 clients achieve over an incredible £56
million in increased income over the past ten years. In the last year we had an increase of over 12% in the number of clients helped and secured financial gains for clients of over £9.4m.

Results from our survey of professional medical staff evidenced that our service is a vital link between nurses and patients with an average of 2.5 hours per patient saved in time by professional staff.

Our team work very closely with professional staff at our outreaches in the many hospitals and hospices throughout Hampshire. We can be easily found in the Macmillan Centres inside the hospitals for an appointment or drop-in. We are able to see clients in their own homes, in wards and at outreaches or our offices.

We have outreaches in the following locations:

Outreach Centres:

  • University Hospital Southampton – Monday/Wednesday/Thursday
  • Queen Alexandra Hospital, Portsmouth – Monday/Wednesday
  • Royal Hampshire County Hospital, Winchester – Wednesday afternoon
  • Basingstoke and North Hampshire Hospital – Wednesday/Thursday
  • St Mary’s Hospital Isle of Wight – By appointment
  • Oakhaven Hospice, Lymington – Twice monthly, Tuesday and Thursday
  • The Rowans Hospice – First, second and fourth Thursday
  • Countess Mountbatten Hospice – First Tuesday afternoon of the month
  • Waterside Centre, Hythe – Second Thursday of the month
  • Breast Cancer Haven – Titchfield – First Tuesday of the month
  • Countess of Brecknock Hospice – First and third Fridays of the month
  • St Michael’s Hospice - Monthly and regular drop-ins
  • Wessex Cancer Trust Chandlers Ford – By appointment, monthly

We would like to thank Macmillan Cancer Support for funding this vital Service.

For more information download this leaflet about the service:

Citizens Advice Hampshire and Macmillan Cancer Support Leaflet>>

To see how the service is performing you can download our latest Annual Report below:

Download the Annual Report>>

You can contact the service on 0344 847 7727 

9 a.m. to 1 p.m. - Monday to Friday or drop into any Local Citizens Advice.

HMCAS Update with regards to the current Covid-19 Situation

Hampshire Macmillan Citizens Advice Service (HMCAS) caseworkers are all currently working from home providing our Service in the best way we can for our normal core hours of 9am - 5pm, Monday to Friday.

Please send us any referrals or ask clients to contact us if they are affected by cancer and are living in or being treated in Hampshire.

We have extended our telephone helpline for cancer clients and their families Monday – Friday 9am – 4pm

Clients will be able to speak directly to a caseworker, where they may be helped straight away or be referred to another caseworker who is not monitoring the phone line.

We can be contacted by telephone on 0344 847 7727. There is a message service for out of hours or if the lines are busy.

We also have an email account available for any referrals to our Service